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Customer Verification

The Company follows “Know Your Customer” principles to help prevent financial crime and money laundering by identifying customers and carrying out due diligence.

At any point, Golden Roo may request whatever KYC documents it considers necessary to establish a golden-roo.net user’s identity and location. We may restrict access to the Service, payments, or withdrawals until identity has been adequately verified, or for another reason determined at our sole discretion within the applicable legal framework.

Our approach is based on risk and includes thorough due diligence and continuous monitoring of all clients, customers, and transactions. In accordance with money laundering regulations, we apply three levels of checks according to the risk involved, the transaction, and the type of customer:

  1. SDD — Simplified Due Diligence: applied to transactions presenting an extremely low risk that fall below the required thresholds.
  2. CDD — Customer Due Diligence: the standard level of checks used in most identification and verification cases.
  3. EDD — Enhanced Due Diligence: applied to high-risk customers, large transactions, or special circumstances.

When Full KYC Is Required

Independently of, and in addition to, the checks described above, a user must complete the full KYC procedure if any of the following occurs:

  • Their combined lifetime deposits exceed EUR 5,000.
  • They request a withdrawal of any amount.
  • They attempt or complete a transaction considered suspicious.

As part of this procedure, the user must enter basic personal information and upload:

  1. A copy of a government-issued photographic identity document. Depending on the document, copies of both sides may be required.
  2. A selfie showing the user holding that identity document.
  3. A bank statement or utility bill.

KYC Document Guidelines

1. Proof of Identity

The identity document must satisfy each of these requirements:

a. A signature must be present.

b. The country must not be any of the following restricted countries or jurisdictions:

  • Austria;
  • France and its territories;
  • Germany;
  • the Netherlands and its territories;
  • Spain;
  • the Union of Comoros;
  • the United Kingdom;
  • the USA and its territories;
  • all countries on the FATF blacklist;
  • any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority.

c. The full name must match the customer’s name.

d. The document must not expire within the next 3 months.

e. The document holder must be over 18 years old.

2. Proof of Residence

Residential verification requires the following:

a. The document must be a bank statement or utility bill.

b. The country must not appear among these restricted countries or jurisdictions:

  • Austria;
  • France and its territories;
  • Germany;
  • the Netherlands and its territories;
  • Spain;
  • the Union of Comoros;
  • the United Kingdom;
  • the USA and its territories;
  • all countries on the FATF blacklist;
  • any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority.

c. The full name must match both the customer’s name and the name on the identity document.

d. The document must have been issued within the last 3 months.

3. Selfie Holding the Identity Document

a. The person in the selfie must be the holder shown in the identity document submitted above.

b. The document held in the selfie must be the same one supplied under section 1. Its photograph and identification number must match.

KYC Review Outcome

  1. If verification is unsuccessful, the reason is recorded and a support ticket is opened in the system. The user is then given the ticket number together with an explanation.
  2. The account is approved once we have received all the required documents in proper form.

Last updated: 29.09.2026