Search
LOGIN
SIGN UP

GoldenRoo Customer Support and Contact Information

Need help with your GoldenRoo account? Our Customer Support team can assist with registration, identity verification, deposits, withdrawals and questions about using the casino. Get in touch through the contact form or live chat and explain what you need help with.

How to Contact GoldenRoo

Contact Form

Use the form on this page to send a question, report a problem or share feedback. Enter the email address registered to your GoldenRoo account and write a clear description of the issue. If your enquiry concerns a transaction, include its date, amount and reference number where available.

Live Chat

Open the live chat feature on the website to contact our support team. Describe your question and include any relevant details so the team can understand your request. For an account or payment enquiry, you may be asked for additional information to verify your identity.

What Can We Help With?

Our support team can help you with:

  • Account registration, login difficulties and account closure requests.
  • KYC requirements and the documents needed for verification.
  • Deposit methods, withdrawal requests and payment-related questions.
  • Promotional conditions and bonus activation.
  • Game rules, website navigation and technical difficulties.
  • Self-exclusion and cooling-off requests.

Reporting a Problem

When reporting a technical issue, explain what happened and which device and browser you were using. For payment enquiries, specify whether the issue concerns a deposit or withdrawal and identify the payment method.

Never include your password, full card details, crypto wallet seed phrase or private keys in a message. If verification documents are needed, follow the submission instructions provided by support.

Feedback and Complaints

We welcome comments about your experience with GoldenRoo. If something has not met your expectations, describe the situation and the outcome you are seeking.

Please use your registered email address for account-related correspondence. Complaints about bet settlement must be submitted within three days of the wager being decided, in accordance with our Terms and Conditions.