Golden Roo Responsible Gaming Tools
Casino Golden Roo aim to offer an enjoyable, high-quality gaming experience while recognising our responsibility to help prevent problem gambling. We encourage every player to approach gambling responsibly and follow these principles:
- Treat gambling as entertainment, rather than a way to earn money.
- Do not try to recover losses by continuing to gamble.
- Set personal limits.
- Keep gambling from affecting your everyday responsibilities.
- Only gamble when you can afford the potential losses.
- Take regular breaks from play.
Consider the questions below. If you answer “YES” to most of them, we recommend taking steps to prevent gambling from having a harmful effect on your life:
- Is gambling interfering with your work?
- Has your gambling led to disagreements with friends or family?
- Do you always return to gambling to recover money you have lost?
- Have you borrowed money to fund your gambling?
- Do you regard gambling as a way to generate income?
- Do you struggle to keep your gambling within limits?
What to Do
The following established organisations support people experiencing gambling problems. You can reach out to them whenever you need help:
- Gamblers Anonymous
- Gambling Therapy
- GamCare
GoldenRoo Responsible Gambling Tools
- If you are worried about your gambling habits, we recommend taking time away by requesting self-exclusion from your gaming account. Your account will be locked for at least 6 months, and you will not receive promotional materials during your exclusion.
- You can contact our experienced Customer Support team at any time to arrange self-exclusion and receive assistance. A 7-day cooling-off period is also available.
- We also encourage you to contact every other gambling website where you hold an account and request self-exclusion from those services.
Underage Gambling
To play at golden-roo.net, you must meet the legal gambling age in the jurisdiction that applies to you and be at least 18 years old. You are responsible for checking the age requirements where you live and play, and for confirming that you meet them when registering an account at goldenroo.net.
We recommend that parents take the following precautions:
- Protect computers, mobile phones, and tablets with passwords.
- Never leave a device unattended while your gaming account is logged in.
- Keep account information and credit cards out of children’s reach.
- Avoid saving passwords on your computer. Write them down and store them somewhere children cannot access.
- Install filtering software, such as Net Nanny, to help prevent minors from visiting inappropriate websites.